Step 1: Navigate to the Administration Tab
Once logged in, go to the Administration tab in the top navigation menu.
Step 2: Select "Manage Users" from the Dropdown
From the dropdown menu under the Administration tab, click on Manage Users.
Step 3: Locate the User
Scroll through the user list or use the search function to find the user whose password you want to reset.
Step 4: Choose a Password Reset Method
You have two options to reset the user’s password:
Option A: Send a Password Reset Email
Click the envelope icon located on the right-hand side of the user’s row. This will send a password reset email directly to the user.
✅ Use this method if you want the user to set their own new password securely.
Option B: Manually Set a New Password
Click the key icon on the left-hand side of the user’s row. You will be prompted to enter a new password manually.
📝 Use this method if the user is unable to access their email or if you need to set a specific password.
Step 6: Communicate With the User
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If you used Option A, let the user know to check their email and follow the instructions to reset their password.
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If you used Option B, securely share the new password with the user.
That’s it! You’ve successfully reset a user’s password.