Checking Vehicle Enrollment in Hypertolls
Before reviewing your tolling reports, it’s important to confirm that your vehicles are properly enrolled in Hypertolls.
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Navigate to the Administration tab.
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Click on Vehicles and Devices.
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You'll see a list of all vehicles within your account. Once Hypertolls is activated, a new column on the far right will appear indicating the enrollment status:
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✅ Green check – Vehicle is enrolled
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❌ Red X – Vehicle is not enrolled
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To ensure proper enrollment, make sure each vehicle has:
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The correct license plate number
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The correct plate state
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Accurate plate information is essential for tolls to be properly assigned and charged.
If you are enrolled with Hypertolls, you will have access to a Tolling Report that tracks any tolls incurred by customers while they are in an active agreement.
Here’s how it works:
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When a customer drives through a toll gantry, the toll is passed on to us. Once received, the customer will be automatically charged for that toll.
Toll charge statuses you may see:
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Charged – The customer has already been successfully charged.
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Pending – The charge has not yet been attempted. This process runs automatically, so pending tolls will resolve after some time.
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Declined – The charge to the customer failed. You can click the Declined button to manually reattempt the charge.
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*We automatically attempt to process this charge three times. If all three attempts are declined, the toll will be added to the dealership’s monthly invoice.
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Dealer Owes – This status appears if:
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A vehicle went through a toll gantry without an active agreement.
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If you have any questions about the Tolling Report, please use the Support tab or call us at 888-598-0887.